Agent Studio: a more thoughtful way to scale

From a recurring task to a supervised system

Start with one well-defined job. Set the rules, connect only the systems it needs, then learn from reviewed outcomes.

1. Choose a job

   Select a template around a repeatable business task and agree what a good result means.

2. Set the boundaries

   Define approved sources, access, escalation rules and where a person must review or decide.

3. Connect and test

   Link relevant business tools, rehearse on sample cases and adjust before any wider rollout.

4. Review the work

   Track activity and outcomes, inspect the audit trail, and keep improving with human feedback.

A focused library of business agents

Each template starts with a narrow role, a human-readable handoff and a metric to help evaluate the workflow—not a promise of performance.

• Inbound lead follow-up

  Organize consented enquiries, prepare a relevant reply and surface the next action for review.

  CRM · email · calendar — Qualified replies reviewed

• Support request triage

  Classify incoming requests, draft from approved guidance and route uncertain cases to a person.

  Helpdesk · knowledge base · messaging — Eligible requests resolved without handoff

• Brand-safe content drafts

  Turn approved source material into channel-ready drafts that follow a defined voice and approval path.

  Documents · CMS · publishing calendar — Drafts approved per review cycle

• Meeting-to-action assistant

  Summarize decisions, propose owners and prepare CRM updates for confirmation after a meeting.

  Calendar · notes · CRM — Actions confirmed by an owner

• Market research brief

  Collect public market signals with source links and assemble a concise brief for an analyst to review.

  Public web · documents · spreadsheet — Briefs with checked sources

• Renewal watch

  Bring together agreed account signals and prepare a review brief before a renewal conversation.

  CRM · email · account records — At-risk accounts reviewed in time

• Document intake

  Extract fields from incoming forms or invoices into a review queue without silently approving records.

  Email · file storage · spreadsheet — Records accepted on first review

• Weekly operations brief

  Gather recurring metrics, highlight exceptions and draft a short operations update for its owner.

  Spreadsheets · analytics · email — Exceptions reviewed and assigned

Start independently, or build with Mia17

Self-service setup

For teams that want to configure and learn at their own pace. Templates give you a starting point; your team owns the final rules and approvals.

• Choose a template and map a single workflow
• Connect the minimum tools needed
• Test with sample cases before launch

Designed with Mia17

For teams that want a senior partner to map the process, shape the agent and establish measurement and governance from day one.

• Workflow and risk mapping
• Configuration, review and handover
• A measurement plan tied to your baseline

Useful automation needs clear limits

Agent Studio is designed around accountable operation. Exact capabilities and data handling depend on the configuration and access granted.

• Human approval

  Keep review gates for consequential actions, sensitive replies and any workflow your team marks as approval-required.

• Traceable activity

  Make inputs, decisions, edits and handoffs inspectable so an owner can understand what happened.

• Defined data boundaries

  Choose permitted sources and access by workflow; do not connect data that the agent does not need.

• EU-aware design

  Plan for data minimisation, explicit access and suitable regional requirements with your organisation before deployment.

Connect the systems your workflow already uses

Integration categories describe intended compatibility, not partnerships or a guarantee that every connector is available today.

• CRM and customer records
• Email and shared inboxes
• Calendars and scheduling
• Helpdesk and knowledge bases
• Spreadsheets and reporting
• Team messaging

Frequently asked *questions*

• Is Agent Studio generally available?

  Agent Studio is a Mia17 product in development. Early access and the demo are intended to gather feedback; availability and features may change.

• Can an agent send messages or change records by itself?

  That depends on the workflow and permissions. The intended setup makes review and approval boundaries explicit, especially for consequential actions.

• Which tools can I connect?

  The product is being designed around common CRM, email, calendar, helpdesk, spreadsheet and messaging categories. Ask Mia17 about the current scope before planning a launch.

• How is success measured?

  Agree a baseline and an outcome metric for each workflow, then review data quality and results with a person. Demo figures are illustrative only.

• Is my data used to train public AI models?

  Do not assume a particular provider or data policy. Before connecting real data, confirm the current technical setup, contractual terms and safeguards with Mia17.

• Can Mia17 configure it with our team?

  Yes, a supported setup is one intended way to work with Agent Studio. Scope, availability and delivery are agreed directly rather than assumed.

• How fast can we get started?

  Early access starts with one workflow. Tell us the job and we agree scope and timing before anything is built; templates shorten the path from idea to a reviewed pilot.

• What will it cost?

  Agent Studio is in development, so early-access terms are agreed directly. For agents we build today, every phase has a fixed scope, price and deadline before work starts.

• Can we leave and take our setup with us?

  For agents Mia17 builds with you, yes: agents, code and documentation are yours, and support runs month to month with no minimum term.

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